COEN DE WITH
EXPERIENCE
Strategy & Operations Manager - Marketplace Efficiency
Uber
- Managed profit and loss for a €500M+ ARR business; set goals (OKRs) and built models for the main cost drivers.
- Planned supply and courier availability for the Uber Eats launch in 50+ Dutch cities; kept delivery completion above ~98% while orders grew 6×.
- Built automated data workflows (pipelines) in Python and SQL, plus Google Sheets dashboards that tracked service quality, spend, and fraud.
- Designed operating processes to move couriers from freelance to employee status under new laws.
Operations Coordinator
Uber
- Led courier pay and bonus design; moved day-to-day execution to local teams with automated dashboards.
- Built live demand and dispatch forecasts and ran special-event runbooks.
- Trained the team in SQL and Python.
Operations Analyst
Uber
- Built SQL dashboards that tracked service quality, cost, and fraud.
- Built scenarios for how courier supply changed with price, and used them to shape the 2020 budget.
- Supported incident response during the first COVID-19 lockdowns.
EDUCATION
Rotterdam School of Management, Erasmus University
Master of Science (MSc), Innovation Management
GPA 8.3 - Cum Laude
University of Groningen
Bachelor of Science (BSc), Technology Management
GPA 7.5














